Refund policy
When an applicant accepts a place offered by Mainstay Training and pays the fees, it means a binding contract is created between the student and Mainstay Training. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to Mainstay Training .
In the case of cancellation/withdrawal, the following cancellation fees will apply:
- Students who give notice to cancel their enrolment more than two (2) days prior to the commencement of a program will be entitled to a full refund of fees paid minus 3% admin fees.
- Students who give notice to cancel their enrolment fees less than two (2) days prior to the commencement of a program will be entitled to a 75% refund of fees paid.
- The amount retained (25%) by Mainstay Training is required to cover the cost of staff and resources which will have already been committed based on the students initial intention to undertake the training.
- Students who give notice to cancel their enrolment fees less than 24 hours prior to the commencement of a course will forfeit their fees paid.
- In the case that a student arrives more than ten (10) minutes after the start time of the assessment,
they will be unable to attend that selected assessment course. They will however be eligible to be transferred to an alternative date in cases where there is a position available. - Students who cancel their enrolment after an assessment has commenced will not be entitled to a refund of fees.
- This situation can be reviewed on a case by case basis, depending on circumstances such as medical or family emergencies.
- There is no charge for a student to transfer to another course type with Mainstay Training .
- Students who want to reschedule after an assessment has commenced will incur a rescheduling fee of $15 for CPR, or $25 for all other courses. This situation can be reviewed on a case by case basis, depending on circumstances.
In some situation Mainstay Training may be required to cancel a course, this includes:
- Family, Business or Local Area Emergencies;
- Insufficient or low booking numbers for that course date;
- Unforeseen circumstances such as last-minute serious illness.
If Mainstay Training cancels a day of assessments, then the below will apply:
- At least 48 hours’ notice will be provided to the student;
- The student will be provided the opportunity to transfer to another course / assessment date with MFAC;
- Should the student wish to cancel instead, a full refund will be made available to whoever
paid that course fee.
Please note that administration fees may still apply for the processing of refunds. Discretion may be exercised by the Director in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. The Director may also authorise a refund of tuition fees if the circumstances require it.
Where refunds are approved, the refund payment must be paid to the student within fourteen (14) days from
the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student.
Note. If for any reason Mainstay Training is unable to fulfil its service agreement with a student, Mainstay Training must refund the student’s proportion of fees paid for services not delivered.
